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Terms of Service

Last Updated: December 22, 2024

Welcome to Resonance Consulting Group. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms.

1. Acceptance of Terms

By using this website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.

2. Services

Resonance Consulting Group provides fractional SEO leadership and consulting services to e-commerce brands and other businesses. Our services include but are not limited to:

• SEO strategy development and execution
• Technical SEO audits and implementation
• Content strategy and optimization
• Organic growth consulting
• Performance analysis and reporting

3. Engagement Terms

Minimum Commitment

All consulting engagements require a minimum commitment of 3 months, with a minimum of 8 hours per week of consulting time.

Payment Terms

Services are invoiced monthly at a rate of $200 per hour. Payment is due by the 15th of the month following the month in which services were provided. Late payments may be subject to additional fees.

Scope Changes

Any changes to the agreed-upon scope of work must be documented and agreed upon in writing by both parties.

4. Client Responsibilities

To ensure successful engagement, clients agree to:

• Provide timely access to necessary systems, data, and personnel
• Respond to requests for information within reasonable timeframes
• Implement recommendations within agreed-upon timelines
• Maintain open communication throughout the engagement
• Ensure internal teams are available for collaboration

5. Intellectual Property

Client Materials

All client materials, data, and intellectual property remain the property of the client.

Work Product

Upon full payment, all deliverables and work product created specifically for the client become the client's property. However, we retain the right to use general methodologies, processes, and learnings in future work.

Pre-Existing Materials

We retain all rights to our pre-existing methodologies, tools, frameworks, and intellectual property.

6. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This includes but is not limited to:

• Business strategies and plans
• Technical information and data
• Financial information
• Customer data and analytics

This obligation continues for 2 years following the termination of the engagement.

7. Performance and Results

While we are committed to delivering high-quality SEO consulting services, we cannot guarantee specific results or rankings. SEO performance depends on many factors, including but not limited to:

• Search engine algorithm changes
• Competitor activities
• Client's implementation of recommendations
• Market conditions
• Technical limitations of client's platform

8. Termination

By Client

After the minimum 3-month commitment period, either party may terminate the engagement with 30 days written notice.

For Cause

Either party may terminate immediately for material breach of these Terms, provided written notice is given and the breaching party has 15 days to cure the breach.

Payment Upon Termination

Client is responsible for payment of all services rendered through the termination date.

9. Limitation of Liability

To the maximum extent permitted by law:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the total fees paid by the client in the 3 months preceding the claim
• We are not liable for losses resulting from client's failure to implement recommendations

10. Website Use

Acceptable Use

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the website's functionality
• Copy, reproduce, or distribute website content without permission
• Use automated systems to access the website without consent

Content Accuracy

While we strive to keep information accurate and up-to-date, we make no warranties about the completeness, reliability, or accuracy of website content.

11. Third-Party Links and Services

Our website may contain links to third-party websites and services. We are not responsible for the content, privacy practices, or terms of service of these third parties.

12. Indemnification

You agree to indemnify and hold harmless Resonance Consulting Group from any claims, damages, losses, liabilities, and expenses arising from your use of our services or violation of these Terms.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to this page. Your continued use of our services after changes constitutes acceptance of the modified Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

15. Dispute Resolution

Any disputes arising from these Terms or our services shall first be addressed through good faith negotiation. If unresolved, disputes may be submitted to binding arbitration or mediation as mutually agreed.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any executed service agreements, constitute the entire agreement between you and Resonance Consulting Group.

18. Contact Information